ZapioHelp
Support
Questions, problems or ideas? Write to zapio.app@proton.me – we reply as soon as we can. Many answers are also in the app under Settings → “Help & Tips”.
Read it in the app
Settings → “Help & Tips”: searchable answers about accounts, switching channels, catch-up, iCloud sync and parental controls.
Describe the problem precisely
Settings → Diagnostics → “Copy Result” and paste it into your email. Login details are replaced by placeholders.
Frequently asked questions
How do I add my account?
On first launch choose “Add source”: paste a playlist link (M3U) or enter the server, user name and password of an Xtream account. Zapio detects the type. No account yet? Use “Try with free channels”.
Switching says “account in use on another device”.
Many accounts allow only one stream at a time. If something plays on another device, the provider blocks. On iPhone a common cause is iCloud Private Relay: turn off “Limit IP Address Tracking” for your Wi-Fi network under Settings → Wi-Fi → ⓘ. A VPN can interfere as well.
Sound but no picture.
Some channels use a format Apple’s player cannot show. Zapio then switches to its built-in VLC player automatically.
Why is there no Picture in Picture for some movies?
Picture in Picture and AirPlay work with Apple’s player (MP4, HLS). MKV files play through VLC, which has no Picture in Picture. If a movie also exists as MP4, Zapio picks that version.
Restore purchases
New device or reinstalled: Settings → Full version → “Restore Purchases”. This covers the full version and the monthly subscription – with the Apple Account you bought or subscribed with.
Report a problem
In the app: Settings → Diagnostics → “Copy Result” and send it to us. User name and password are replaced by placeholders.